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Outlook Web Access (OWA) Red X on new emails


Outlook Web Access running on Windows Server 2003 SBS with all current patches

Incoming messages are displayed normally.  If we try to create a new message, the message body is not shown, but a small red X is displayed in the top left of the area where the message body should be.  This also happens if we try to forward or reply to a message.  Everything else is working as it should.

Is something blocking the display of this section of the message body.


This behavior occurs because Windows Vista no longer includes support for the ActiveX control that is used for HTML editing in Outlook Web Access.


This Microsoft Exchange Server hotfix resolves this issue. This hotfix enables a new editor for Internet Explorer. The new editor uses an Internet Explorer “iframe” instead of an ActiveX control. After you apply hotfix 911829, you are not required to first click in the compose frame in Outlook Web Access before you edit text.


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